Made your purchase in complete safety

  • 100% secure payment

  • Free shipping and returns

  •  Shipping within 24 hours of delivery

  •  Satisfied or refunded (you have 15 days to change your mind)

  • Questions / answers > Questions / answers

  • 100% secure payment

With Mademoiselle Trendy, order with complete serenity. We work in partnership with BNP and 1&1 banking operators who provide the secure payment service in SSL security standard. All confidential data is transmitted encrypted directly to server 1&1 and does not pass through our servers under any circumstances.

You can pay with the following payment methods:

one of the following bank cards of your choice: Carte bleue, Visa, Visa Electron, Mastercard, American Express, e-carte bleue as well as all cards available in the countries covered by the delivery area.

Paypal

Miss Trendy reserves the right to refuse certain means of payment following a credit check.

The prices in force at the time of ordering apply. All prices are in euros, all taxes included, and excluding delivery costs.

> Free delivery and returns by post or relay coli

You have the possibility to get a refund for any item not worn, including during sales or promotional periods, within 15 days, date of receipt of the order.

Items must be accompanied by the invoice or delivery note and the original label.

Shipping & Delivery

Mademoiselle Trendy offers you the possibility to have your order delivered free of charge with relay parcel from 60 euro of purchases

> Shipping within 24 hours of delivery

We process packages from Monday to Friday. Orders placed before 11pm are prepared at our warehouse and shipped the next day.

The delivery times are those used by our partners (Colissimos, Chrono Poste Relais Colis, DHL for), generally they do not exceed 4 working days (for metropolitan France).

During sales or promotion periods, this period can be extended, but we guarantee you a complete mobilization of our teams and partners to satisfy you as soon as possible.

  • Satisfied or refunded within 15days

Exchange for a purchase on the site

You have the possibility to exchange any item not worn, purchased on the site, within 15 days, date of receipt of the order, including during sales or promotions on our site.

Miss Trendy will take the item back at the purchase price and the new item will be invoiced at the price applied in our site. If the item you choose on our site is cheaper, the difference will be refunded directly to you.

No exchange can be made by returning your order by post to our warehouse.

Refund for a purchase on the e-commerce site

You also have the possibility to get a refund for any unworn item purchased on the site within 15 days, date of receipt of the order, including during sales or promotions periods:

Warehouse SASU Mademoiselle Trendy

Returns

17/19 Rue Jeanne Braconnier

Meudon La Foret

 92360 Meudon

Whatever the method of return, the items must be accompanied by the invoice or delivery note and the original label.

In the case of a return

Attention: Items returned incomplete, damaged, damaged or soiled by the Customer are not taken back.

In case of a refund request, it is made upon receipt of the package within 5 working days. Your bank account is directly credited with the amount of the returned items through the secure payment partner.

During sales or promotion periods, this period can be extended, but we guarantee you a complete mobilization of our teams to satisfy you as quickly as possible.

An email confirming the refund will be sent to you on the day of the refund.

  • Questions / answers > Questions / answers

Our customer service team will answer you:

By email, by asking your question here

By phone at +33(0) 972341011 from 9am to 5pm Monday to Friday (price of a local call)

Find the answer to your question instantly by consulting our questions and answers