Are all your items in stock?

Despite all our attention to update the inventory of products offered by Mademoiselle Trendy , it is possible that a product may be temporarily unavailable. We encourage you to check back to our online store for regular availability.

How often are your stocks renewed?

Our stock policy is based on our Slow Fashion philosophy. We favour quality over quantity, and do not renew our stocks if only the demand is justified, because we produce our products in very small quantities. The frequency is therefore irregular, and also depends on the new collections we will offer in the future.

Can I exchange a product?

If you wish to exchange a product, contact our customer service using the form on our contact page. A consultant will give you the address where you can send it back and issue a credit note with which you can order the product of your choice.

How to place an order?

I choose the item of my choice and add it to the shopping cart. To add a product to the basket, click on the "add to basket" button. Once your product has been added to the basket, click on the "my basket" button at the top right or "go to the basket" and click on "order".

Despite all our attention to update the inventory of products offered by demademoiselletrendy.com, it is possible that a product may be temporarily unavailable. We encourage you to check back to our online store for regular availability.

Do you ship abroad?

Absolutely, we can ship anywhere in the world from 50 euros

I have not received any order confirmation details?

This can happen due to an incorrect email address or a spam filter in your inbox. Please make sure that your email is written correctly when you place your order

I can't find the answer to my question, how do I do it?

Click on the Contacts section and let us know your question. We will respond as soon as possible.

I would like to cancel my order, is it possible?

Yes, you have 24 hours from the time your order is placed. Simply send us an e-mail and we will cancel your order and refund 100% of the amount.

I want to change my delivery address. Is that possible?

If this happens to you, please contact us as soon as possible on our Contact page. Maybe we can still make the change. However, if the product has already been shipped, there is nothing we can do.

I would like to make a gift, is that possible?

Specify if you offer a gift wrapping service.

You can send a gift to a third party by entering their address as the delivery address and yours as the billing address.

At the time of delivery, my package was opened and a product is missing, how do I proceed?

If you notice the package being opened in the presence of the delivery person, notify this on the packing slip. Be sure to specify the missing product(s) and quantities. Then contact our customer service using the form on our contact page, a consultant will give you the procedure to follow to solve this incident.

Is my payment secure?

Payment by credit card or via PayPal made on the site is secure. We use "indicated the name of the SSL secure server" to protect your banking data. Blue cards, Visa Eurocard and Mastercard, are accepted. After the transaction, a payment confirmation email will be sent to you.

Can I trust your website?

Absolutely, we accept payments via Visa, Mastercard and PayPal, these world leaders would never let us continue our shop if we had a high rate of dissatisfied customers. Our online shop is constantly monitored.

When will I receive my order?

Specify here the delivery times according to the shipping method, the types of items and the country of destination.

What payment methods do you accept?

You have several options to pay for your purchases. :

American Express Visa Mastercard Credit card, Paypal. We take security issues very seriously, and we guarantee that all your personal information will be used with the highest security. Your payments will always be made in euros, but prices can be displayed in your currency if you wish. You can indicate your currency when you register, later in the customer section and at any time from the drop-down list at the top left of the site. All our prices will then be displayed in this currency.

I can't find the answer to my question, how do I do it?

Click on the Contacts section and let us know your question. We will respond as soon as possible.

I would like to cancel my order, is it possible?

Yes, you have 24 hours from the time your order is placed.